We consider ensuring the right to personal data protection as a fundamental commitment of Finaco SRL, therefore we will dedicate all necessary resources and efforts to process your data in full compliance with EU Regulation 2016/679 ("General Data Protection Regulation" or " GDPR ”), as well as with any other legislation applicable on the territory of Romania. As one of the key principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, transfer and protect your personal data when you interact with us about products and services. including our website or mobile applications.
What categories of personal data do we process?
We generally collect your personal data directly from you so that you have control over the type of information you provide to us. For example, we receive information from you as follows:
When you send us a message or request a quote, you provide us with information such as: the desired product or service, first and last name, email address, phone number, etc.
We may also collect and further process certain information about your behavior while visiting our website, to personalize your online experience and provide you with offers tailored to your profile. We invite you to find out more details in this regard by consulting the section below on the purposes of processing.
On our website we may store and collect information in cookies and similar technologies, in accordance with the Cookies Policy.
We do not collect or otherwise process sensitive data, included in the General Data Protection Regulation in special categories of personal data. We also do not want to collect or process data on minors under the age of 18.
What are the purposes and grounds of processing?
We will use your personal data for the following purposes:
To provide Finaco services for your benefit.
This general purpose may include, as appropriate, the following:
a) The answer to the questions and / or requests addressed by you through the contact form;
b) Providing support services, including providing answers to your requests or questions regarding Finaco services.
The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between Finaco and you. Certain processing subject to these purposes is also required by applicable law, including tax law.
To improve our services
We always want to provide you with the information and details that interest you the most. For this, we may collect and use certain information about your behavior during your visit to our website, we may invite you to complete various questionnaires or we may conduct, directly or with the help of partners, studies, and market research.
We base these activities on our legitimate interest in doing business, always making sure that your fundamental rights and freedoms are not affected.
We want to keep you informed about the best offers for the products / services that interest you. In this regard, we may send you any type of message (such as: e-mail / SMS / telephone / mobile or web alerts, etc.) containing general and thematic information, information on products and services similar or complementary to the information you have purchased, information about offers or promotions, information about the products / services you have shown interest in, and other business communications such as market research and opinion polls, and we may display personalized recommendations on website.
In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business. In any case where we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can ask us at any time, by the means described above, to stop the processing of your personal data for marketing purposes, and we will process your request.
To defend our legitimate interests
There may be situations in which we use or transmit information to protect our rights and business. These may include:
- Measures to protect the finaco.ro website against cyber-attacks:
- Measures to prevent and detect fraudulent attempts, including the transmission of information to the competent public authorities;
- Other risk management measures.
The general basis of these types of processing is our legitimate interest in defending our commercial activity, it being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.
In some cases, we also base our processing on legal provisions such as the obligation to ensure the protection of goods and values provided by the applicable legislation in this matter.
How long do we keep your personal data?
As a rule, we store your personal data while you are in collaboration with us. You may request the deletion of certain information from us at any time and we will comply with such requests, subject to the retention of certain information where applicable law or our legitimate interests so require.
To whom we transmit your personal data
Where applicable, we may transmit or provide access to certain personal data of yours to the following categories of recipients:
- FinAco partners;
- courier service providers;
- payment / banking service providers;
- marketing / telemarketing service providers;
- market research service providers;
- insurance companies;
- IT service providers;
- other companies with which we can develop joint programs to offer our goods and services on the market.
If we have a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.
We ensure that access to your data by third parties under private law is made in accordance with the legal provisions on data protection and confidentiality of information, based on contracts concluded with them.
In which countries do we transfer your personal data
We currently store and process your personal data in Romania.
However, we may transfer certain of your personal data to entities located in the European Union or outside the Union, including in countries for which the European Commission has not recognized an adequate level of protection of personal data.
We will always take steps to ensure that any international transfer of personal data is carefully managed to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where appropriate, other guarantees, such as standard contractual clauses issued by the European Commission or certification schemes, such as the Privacy Shield for the protection of personal data transferred from within the EU to the United States.
How we protect the security of your personal data
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, according to industry standards.
The transmission of your personal data is done using state-of-the-art encryption algorithms and stored on secure servers, while ensuring data redundancy.
Despite the measures taken to protect your personal data, we warn you that the transmission of information via the Internet, in general, or through other public networks, is not completely secure, there is a risk that the data may be viewed and used by unauthorized third parties. We cannot be held responsible for such vulnerabilities in systems that are beyond our control.
What rights do you have?
The General Data Protection Regulation recognizes several rights in relation to your personal data. You may request access to your data, correct any errors in our files and / or object to the processing of your personal data. You may also exercise your right to complain to the competent supervisory authority or to go to court. Where applicable, you may also have the right to request the deletion of your personal data, the right to restrict the processing of your data and the right to data portability.
More information on each of these rights can be obtained by consulting the paragraphs below.
In order to exercise your rights, you can contact us using the contact details set out above. Please note the following if you wish to exercise these rights:
Identity. We take seriously the confidentiality of all records that contain personal data. For this reason, please send us your requests regarding such registrations using the e-mail address you use in relation to Finaco. Otherwise, we reserve the right to verify your identity by requesting additional information aimed at confirming your identity.
Fees. We will not charge a fee to exercise any right in respect of your personal data, unless your request for access to information is unfounded, repetitive, or excessive, in which case we will charge a reasonable amount in such respect. circumstances. We will inform you of any fees applied before resolving your claim.
Response time. We intend to respond to any valid requests within a maximum of 30 working days, unless this is particularly complicated or if you have made several requests, in which case we will respond within a maximum of 60 days. We will let you know if we need more than 30 days. We may ask you if you can tell us exactly what you want to receive or what worries you. This will help us act faster and shorten the response time to your request.
Third party rights. We must not comply with a request if it would adversely affect the rights and freedoms of other data subjects.
You have the following rights:
- to confirm if we process your personal data;
- provide you with a copy of this data;
- to provide you with other information about your personal data, such as the data we have, what we use it for, to whom we disclose it, if we transfer it abroad and how we protect it, how long we keep it, what rights you have, how can you make a complaint, from where we obtained your data, to the extent that the information has not already been provided to you by this information.
You may ask us to rectify or complete your inaccurate or incomplete personal data. We may try to verify the accuracy of the data before rectifying it.
You can ask us to delete your personal data, but only if:
they are no longer necessary for the purposes for which they were collected; or
you withdrew your consent (if the data processing was based on consent); or
exercise a legal right to oppose; or
they have been processed illegally; or
we have a legal obligation in this regard. We are not obligated to comply with your request to delete your personal data if the processing of personal data is necessary:
for the observance of a legal obligation; or
to establish, exercise or defend a right in court.
You can ask us to restrict the processing of personal data, but only if:
their accuracy is contested (see rectification section), to allow us to verify their accuracy; or
the processing is illegal, but you do not want the data to be deleted; or
they are no longer needed for the purposes for which they were collected, but you need them to establish, exercise or defend a right in court; or
You have exercised your right to object, and the verification of whether our rights prevail is ongoing.
We may continue to use your personal data following a request for a restriction if:
we have your consent; or
to establish, exercise or ensure the defense of a right in court; or
to protect the rights of FinAco or any other natural or legal person.
You can ask us to provide you with personal data in a structured, commonly used and automatically readable format, or you can request that it be "ported" directly to another data controller, but in each case only if:
the processing is based on your consent or on the conclusion or execution of a contract with you; and
the processing is done by automatic means.
You can request not to be subject to a decision based solely on automatic processing, but only when that decision:
produces legal effects on you; or
affects you in a similar way and to a significant extent. This right shall not apply if the decision reached as a result of automatic decision-making;
we need you to conclude or run a contract with you;
is authorized by law and there are adequate guarantees for your rights and freedoms;
or is based on your explicit consent.
You have the right to lodge a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the supervisory authority for data protection are the following: The National Authority for the Supervision of Personal Data Processing B-dul G-ral. Gheorghe Magheru no. 28-30, Sector 1, postal code 010336, Bucharest, Romania Telephone: +40.318.059.211 or +40.318.059.212; E-mail: firstname.lastname@example.org
Without prejudice to your right to contact the supervisory authority at any time, please contact us in advance, and we promise that we will make every effort to resolve any issue amicably.
We remind you that you can contact us at any time at: +40 364 11 33 31 or email@example.com.
Strictly necessary cookies must be always activated, so we can save your preferences for cookie settings.
If you disable these cookies, we will not be able to save your preferences. This means that each time you visit this site you will have to enable or disable cookies again.
This website uses Google Analytics to collect anonymous information, such as the number of site visitors and the most popular pages.
Keeping this cookie enabled helps us to improve our website.
Please activate the cookies strictly necessary so that we can save your preferences!
This site uses the following types of cookies:
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1. Cookie use policy
This policy applies to cookies and similar technologies used, as appropriate, in websites and applications operated by S.C. Finaco S.R.L. with its registered office in Cluj-Napoca, Rapsodiei Street, no. 7, Ap. 10, Cluj county, hereinafter referred to as Finaco.
Cookies are used for the following purposes:
• operation of the site,
• analysis of the behavior of site visitors,
• for advertising.
2. What are cookies?
A cookie is a small file, consisting of letters and numbers, that will be stored on a computer, mobile terminal, or other equipment of a user accessing the Internet. The cookie is installed by the request made by the user's terminal to a Finaco server or to a third-party server.
3. What are cookies used for?
These files mainly make it possible to recognize the user's terminal and present the content in a relevant way, adapted to the user's preferences.
Cookies provide users with a pleasant browsing experience and support FinAco's efforts to provide improved services to users, e.g.: - preferences for online privacy or relevant advertising. They are also used in the preparation of aggregated anonymous statistics that help us understand how a user benefits from our web pages, allowing us to improve their structure and content, without allowing the user to be personally identified.
4. What cookies do we use?
We use two types of cookies: per session and fixed. Per session cookies are temporary files that remain in the user's terminal until the end of the session or the application is closed. Fixed cookies remain on the user's terminal for a period determined by the cookie parameters or until they are manually deleted by the user.
5. How are cookies used by this site?
A visit to this site may place the following types of cookies:
• cookies strictly necessary for the operation of the site
• analysis cookies
• cookies for advertising
Cookies and / or similar technologies strictly necessary are essential for the proper functioning of the site, being set on your device when accessing the site or following the actions performed on the site, as appropriate. You can set your browser to block cookies, but in this case certain sections of the site will not work properly.
6. Do cookies or similar technologies contain personal data?
7. Block cookies
If you wish to block cookies, some features of the site will be disabled, and this may lead to certain malfunctions or errors in the use of our site.
Most browsers give you the ability to manage cookies according to your preferences. You can browse incognito when you don't want website hits or downloads to be recorded in your browsing and download history. Cookies created in incognito mode are deleted after you close all incognito windows.
8. Administering cookie placement preferences
In general, an application used to access web pages allows you to save cookies and / or similar technologies on the terminal by default. These settings can be changed so that the automatic administration of cookies is blocked by the web browser or the user is informed every time cookies are sent to his terminal.
9. Why are cookies and / or similar technologies important for the Internet?
Cookies and / or similar technologies are a focal point of the efficient operation of the Internet, helping to generate a friendly browsing experience tailored to the preferences and interests of each user. Declining or disabling cookies may make some sites or parts of sites impossible to use.
Disabling cookies does not mean that you will no longer receive online advertising in compliance with the law - but only that it will no longer be able to consider your preferences and interests, highlighted by your browsing behavior.
Examples of important uses of cookies (which do not require a user to authenticate through an account):
• Content and services adapted to user preferences - categories of products and services.
• Offers adapted to users' interests
• Remembering passwords
• Limit the frequency of ad serving - Limit the number of impressions of an ad for a particular user on a site.
• Providing user-relevant advertising.
• Measuring, optimizing, and adapting analysis features - such as confirming a certain level of traffic on a website, what type of content is viewed and how a user reaches a website (e.g., through search engines, directly, from other websites etc.). Websites carry out these analyzes regarding their use to improve their services for the benefit of users.
10. Security and privacy issues
In general, browsers have integrated privacy settings that provide different levels of acceptance of cookies, the period of validity and automatic deletion after the user has visited a particular site.
Other security issues related to cookies:
• Customize your browser's cookie settings to reflect a comfortable level of cookie security for you.
• If you are the only person using your computer, you can set long expiration times for storing your browsing history and personal access data if you wish.
• If you share access to your computer, you can consider setting your browser to clear individual browsing data each time you close your browser. This is a way to access the sites that place cookies and to delete any visit information at the end of the browsing session.
11. We use the following cookie services:
To the above can be added others depending on the type of campaigns conducted.